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A Better
Utilities Experience
Starts Here

Get Started
➝

U.S. utility companies risk up to $11.2 million in annual penalties when utility customer experience falls short of KPI standards.

Channel your energy into every connection

Women disppointed to Customer Service
"I just wanted a straight answer, but I got the runaround. It felt like no one really cared."
Improve Engagement
Make your customers feel heard with fast, accurate, and AI-enabled support, resolving their needs in the first interaction across all channels.
Women satisfied with the Customer Service
Man disppointed to Customer Service
"I had to explain my issue five times to five different agents. Doesn't anyone listen?"
Boost Efficiency
Empower utility specialists with guided workflows and AI tools, so they resolve issues quickly and handle complex concerns with ease.
Man satisfied with the Customer Service
Old lady disppointed to Customer Service
"Everyone's talking about how bad the service is. It's all over social media."
Ensure Compliance
Honor your customers’ trust through transparent QA, real-time SLA monitoring, and data-driven case tracking, designed to meet public utilities commission standards.
Old lady satisfied with the Customer Service

Trust The Utility Customer Experience Experts

We understand utilities and how AI transforms them.
Let's co-create what comes next.
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Trust Icon
30+ Years
of collective experience in Utility services
01 / 04
13.5M
Utility Customers
Supported through our services
02 / 04
Star Icon
97%
Client Renewal Rate
With 85% clients expanding services
03 / 04
Certified to
Serve You
100% compliant to deliver secure and high-quality utility customer experience
04 / 04
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Flexible Solutions Built for Utilities

Production-ready and Al-enhanced to provide faster, larger results
Customer Support
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We handle customer inquiries related to your services. Typical call types handled are related to new account set-up and updates, billing questions, payments processing and arrangements, service order support, complaints, emergencies and available assistance programs.
Dispatch
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We work closely with your field techs to route work to them during office hours. We support 24/7 emergency processes including outage response, service disruptions, urgent repairs, safety concerns, and conservation issues across electric, water, and gas services.
Back Office
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We manage end-to-end billing, from meter data to payment collection, including data uploads, exception handling, bill reviews, remittance posting, and collections. We also support assistance programs, send reminders, perform reconciliations, and ensure SOC audit compliance.
AI as a Service
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We deploy AI where it drives measurable results-automating repetitive tasks, surfacing insights in real time, and helping agents resolve complex issues faster.
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Back office Workers
AI collaboration

Results Follow When
People Are Supported

See how we improved CSAT from 68% to 82% through hands-on coaching and a people-first team culture.
Read Case Study
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Before and After Result

What our
clients say
about us

  • Everise has been a great partner for Truckee Meadows Water Authority for many years. The Reps for us have been absolutely amazing and we have a fantastic relationship with all of our direct contacts!
    - Marci Westlake, Customer Service Manager at Truckee Meadows Water Authority
  • Everise provides staffing for our outsourced billing call center. They are a valued partner and their personnel are focused on providing exceptional customer service which is confirmed by the ratings reflected in our customer surveys.
    - Metropolitan St. Louis Sewer District
  • Everise feels like an extension of our internal team. Whether we’re troubleshooting a process or rolling out new initiatives, they’re collaborative, open to feedback, and solutions-oriented. Their staff is engaged and aligned with our goals, which has made a difference in our daily operations.
    - Jodi McCurtrey, Electric Manager at City of Redding

Discover a better utility
customer experience with Everise

STEP 1
Get in Touch
STEP 2
Collaborate with
Everise
STEP 3
Transform your CX
Ask us how
➝

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