I believe they have the lowest attrition of all our vendors. What attrition they do have never impacts us... other vendors so me times have issues especially when we need to ramp-up during peaks.
Proactively led creation of customized digital training program specifically for [our] agents. Medicare training is usually generic across other vendors, but Everise even developed a branded training for our agents."
[Everise] treats its employees like long term employees which is not typical of the average BPO firm, and its Glassdoor rating is high.”
— Chief Customer Officer, Fortune 500 Healthcare Company
I believe they have the lowest attrition of all our vendors. What attrition they do have never impacts us... other vendors so me times have issues especially when we need to ramp-up during peaks.
Proactively led creation of customized digital training program specifically for [our] agents. Medicare training is usually generic across other vendors, but Everise even developed a branded training for our agents."
[Everise] treats its employees like long term employees which is not typical of the average BPO firm, and its Glassdoor rating is high.”
— Chief Customer Officer, Fortune 500 Healthcare Company
They have a partner (not vendor) mentality and are even open to collaborating by having our staff sit in to understand and provide feedback on operations; not many vendors will allow that.”
— Director of Transformation & Vendor Management, Regional Payer/Blue
[Everise] is able to onboard capable licensed agents while keeping their attrition low; licensed agents are not easy to find and are highly sought after”
— Senior Director Workforce Planning, National Healthcare Payer