BPOs faced a unique set of Covid-19 challenges as they had to protect their employees, support their clients all while delivering outstanding customer experience. Join Jeremy Jepperson, Everise EVP for Operations and other BPO leaders share their strategies for protecting employee safety, navigating ever-changing government regulations, and providing staff for their client’s programs all in the face of severe pressure.
Discover how the industry navigated quarantines and curfews, social distancing and capacity planning, implemented safety measures, and audit requirements and still made sure performance metrics were achieved.
The adoption of connected devices allows consumers to monitor and manage aspects of their personal lives more efficiently and effectively. The increasing technical complexity in the home demands new support strategies and tools that can efficiently, and often remotely, identify the root causes of technical issues and address them efficiently.
Join Everise PX General Manager and Systematic Insights® lead, Peter Butler, alongside Parks Associates and industry experts, as they address how connected devices enable new ways to deliver support services. During the discussion, they will reveal new levels of consumer engagement enabled by connected devices and how to create and extend value to consumers in order to generate new revenue streams.