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The pandemic has been an unexpected catalyst of rapid transformation for the traditional outsourcing model. Digital fluency, along with business flexibility and agility are required to help businesses like yours respond effectively to ongoing uncertainty.

Long before we knew the word “COVID-19”, work-at-home was becoming a preferred employment choice for millions of people – now it’s part of a balanced outsourcing strategy. A pioneer of the home-based model, our our digitally-enabled workforce delivers remote support to over 45 brands, all connected via secure cloud technology.

In this cases study, you'll get the latest insights on the advantages of a home-based workforce, such as:

Using technology to securely hire, train and manage remote workers.

How Artificial Intelligence can be used to fill service gaps from uncertain contact volumes.

Boosting key customer experience metrics.

How leading high-growth businesses depend on Everise for crisis-resilient customer and product support.

The benefits of psychographic hiring when targeting remote workers 

How remote work fits into a balanced Flexshoring strategy, when combined with brick-and-mortar agents. 

 

Watch this video to learn more or contact us now.

 

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Some of the world’s most important B2C brands leverage the benefits of the Everise home-based CX model. Learn from them in this case study.