According to a Sector Intelligence survey of Fortune 500 companies, 86% of brands reported they have gained deeper insights on their customer needs through branded communities.
At Everise, our product support community management and moderation depart from traditional outsourcing models and transform interactions into intimate relationships through technology and agent training. We then use insights gained for “make it better” refinements to product quality, process, and more.
In this case study you will:
Learn how support community works
Understand the value of creating branded community
Read real-life case study with proven results.