Customer experience for social media is a double-edged sword. Studies presented by Everise show that complaints from social media are 25% more likely to produce brand advocates, and 50% more likely to create brand detractors. The key is understanding how this new technology builds new expectations from your customers.
Don't turn poorly handled social engagements into a PR nightmare, download our case study and improve your social CX.
In this case study, you will:
Read case studies with effective results
Enhance CX using social platforms
Build trust and loyalty