--- title: "Case Study: Multilingual Hub Japanese | Everise" description: 素晴らしいカスタマーエクスペリエンスの提供は、素晴らしい人間関係を作り出します。その為に最適な方法は母国語で会話を行うことなのです。 image: https://info.weareeverise.com/hubfs/Case%20Studies/Featured%20Image/LinkedIn_banner%20(Multilingual%20Hub).jpg --- [![Everise Logo](https://info.weareeverise.com/hubfs/Logos/Everise%20Colored.png)](https://weareeverise.com/) マルチリンガルハブ： 高成長企業のための事業変革 See whitepaper content 優れたカスタマーエクスペリンスを提供するということは、顧客との間に良い人間関係を築くこと。そのためには、お互いに第一言語で会話することが最善です。 ICMI\*の報告によると、カスタマーエクスペリエンス業界をリードする大手企業の71.5％は、顧客の第一言語でサポートを提供することによって顧客満足度が大幅に向上しました。 クロスショアリングは、日本のブランド企業にとって、顧客体験の質に妥協することなく、日本語のネイティブスピーカーによるカスタマーサポートを低コストで実現できる唯一無二の方法です。   **この事例でわかること：** # ![icon-check](https://info.weareeverise.com/hs-fs/hubfs/Landing%20Pages%20Resources/Digital%20CX%20Forum/icons/icon-check.png?width=24&name=icon-check.png) AIを活用した多言語対応カスタマーサポート事業の拡大について ![icon-check](https://info.weareeverise.com/hs-fs/hubfs/Landing%20Pages%20Resources/Digital%20CX%20Forum/icons/icon-check.png?width=24&name=icon-check.png) 物流技術のトップ企業がEveriseとの提携によって成功した方法について   *\*ICMI: International Conference on Multilingual Interfaces* Register Now できる限り速やかに当社よりご連絡を差し上げます。お問い合わせを心よりお待ちしております。 - [![](https://weareeverise.com/wp-content/uploads/2023/02/Facebook-White-Icon.svg)](https://www.facebook.com/EveriseUSA/) - [![](https://weareeverise.com/wp-content/uploads/2023/02/Instagram-White-Icon.svg)](https://www.instagram.com/everiseglobal/) - [![](https://weareeverise.com/wp-content/uploads/2023/02/LinkedIn-White.svg)](https://www.linkedin.com/company/everiseglobal/mycompany) - [Privacy Policy](https://weareeverise.com/privacy-policy/) - [Disclaimer](https://weareeverise.com/disclaimer/) - [Terms of Use](https://weareeverise.com/terms-of-use/) [Healthcare Sector](https://weareeverise.com/healthcare-sector/) - [Health Insurance](https://weareeverise.com/healthcare-sector/health-insurance/) - [Providers](https://weareeverise.com/healthcare-sector/providers/) - [Pharmacy Benefits Management](https://weareeverise.com/healthcare-sector/pharmacy-benefits-management/) [Powering CX](https://weareeverise.com/powering-customer-experience/) - [People](https://weareeverise.com/powering-customer-experience/people/) - [Technology](https://weareeverise.com/powering-customer-experience/technology/) - [Cybersecurity](https://weareeverise.com/powering-customer-experience/cybersecurity/) [Other Sectors](https://weareeverise.com/other-sectors/) - [Travel](https://weareeverise.com/other-sectors/travel/) - [Logistics](https://weareeverise.com/other-sectors/logistics/) - [Financial Services](https://weareeverise.com/other-sectors/financial-services/) - [Technology](https://weareeverise.com/other-sectors/technology/) - [Insurance](https://weareeverise.com/other-sectors/insurance/) [About Us](https://weareeverise.com/about-us/) - [Discover Our Edge](https://weareeverise.com/about-us/discover-our-edge/) - [People and Culture](https://weareeverise.com/about-us/people-and-culture/) - [Awards & Recognition](https://weareeverise.com/awards-overview/) - [Leadership Team](https://weareeverise.com/about-us/people-and-culture-leadership/) [Work for Us](https://weareeverise.com/work-for-us/) - [People and Culture](https://weareeverise.com/work-for-us/people-and-culture/) - [Awards & Recognition](https://weareeverise.com/awards-overview/) - [Career Pathing & Growth Opportunities](https://weareeverise.com/work-for-us/career-pathing/) - [Job Opportunities](https://customercontactchannels.wd1.myworkdayjobs.com/C3Careers/) © Copyright 2026 Everise