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Providing a great customer experience also means creating human connections, and the best way to do this is speaking on a native language. According to an ICMI report, 71.5% of CX leaders said support in a customer’s native language significantly increases customer satisfaction.

Building a reliable multilingual customer service team can decrease customer churn; and with technology and AI, businesses and customers are easy to connect.

In this case study, you will:

Learn about scaling multilingual support with AI

Read winning case studies on multilingual CX

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In the heart of any good CX strategy is the goal to build trust and connections but language often creates a barrier in sending messages across global market – download the case study today.