Providing a great customer experience also means creating human connections, and the best way to do this is by speaking in a native language. According to an ICMI report, 71.5% of CX leaders said support in a customer’s native language significantly increases customer satisfaction.
Building a reliable multilingual customer service team can decrease customer churn; and with technology and AI, businesses and customers are easy to connect.
In this case study, you will:
Learn about scaling multilingual support with AI
Read winning case studies on multilingual CXDiscover why Malaysia is an optimal market for delivering multilingual support