The US is experiencing the lowest unemployment rates seen in a generation, sparking intense competition to attract and retain talent.
The emerging workforce is more motivated by work-life balance than any before it.
Faster data connections, plummeting internet costs and new collaboration applications make effective work from home easy.
Put this all together and you'll find you may need to change your understanding of what an capable CX workforce looks like.
In this cases study, you'll get the latest insights on the advantages of home-based workforce, such as:
Using technology to securely manage remote workers
Boosting key customer experience metrics
Tapping into talent outside urban areas
Watch this video to learn even more: