Everise DX built a foundational, logic-driven knowledge base within our existing omnichannel support solution, and designed natural language understanding-infused voice and text-based interfaces atop it that integrated seamlessly with our human support champions.
In this case study, you'll learn:
How Everise nimbly routed customer contacts to handle increased volumes caused by COVID-19.
How we managed to successfully automate 28% of our partner's incoming chat and call volume.
How smart technologies can be leveraged to improve customer experience.
How we adjust our IVR speech recognition system to account for our clients unique demographic.