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Everise DX built a foundational, logic-driven knowledge base within our existing omnichannel support solution, and designed natural language understanding-infused voice and text-based interfaces atop it that integrated seamlessly with our human support champions. 


In this case study, you'll learn:

icon-check  How Everise nimbly routed customer contacts to handle increased volumes caused by COVID-19.

icon-check  How we managed to successfully automate 28% of our partner's incoming chat and call volume.

icon-check  How smart technologies can be leveraged to improve customer experience.

icon-check  How we adjust our IVR speech recognition system to account for our clients unique demographic.

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Everise transforms the customer experience by combining Artificial Intelligence with our strategic outsourcing locations. Download the case study to learn more.