With US unemployment projected to reach up to 20%, work-at-home jobs will be the new normal for many people. For those who have never worked from home before, especially in a customer support role, it's important to know what you need in order to land a job.

After having to completely transform overnight, the BPO industry now finds itself poised at its next impasse. Is work-at-home simply a business continuity plan, or is it the new table stakes for the industry. It's at these moments it's good to take a measured review of how ready the industry was and what it's doing to prepare for the future.

As global circumstances compel businesses to rapidly adopt work-at-home customer support solutions, many are faced with a critical, yet often overlooked, decision: whether to engage with home-based workers on a contract or full-time basis.

Manila, Philippines — November 3, 2020 — Everise, a next-generation outsourced customer experience firm, projects a 24% growth in global revenue in 2020, citing tailwinds from increased demand in home-based customer support. The company, who had 10% of their global workforce and 16% of their US-based workforce in a remote environment, were able to swiftly transition the remainder of their workforce when the pandemic hit.

For the last two years, Everise has been investing in our work-at-home solution, and Christina Hackwell, was work-at-home employee number one. As a Team Lead for work-at-home in our Utah Home-Based Agent solution, her story is more important than ever. Amidst a global pandemic, working at home has become the new normal. Her she shares her the origin story, of how Everise helped her maintain a work-life balance through our work-at-home program.

As the novelty wears off, the realities that come with remote working are sinking in. The pandemic has forced people to adapt their daily routines and change their habits to accommodate a new way of working.

In celebration of #PrideMonth, we are featuring members of our Everise family who have their own pride stories to share. Meet Josh Brown, Everise's VP of Client Services. In this episode of People of Everise, he shares his journey of coming out, finding acceptance, and learning to love himself while growing up during a time when diversity was not as widely accepted.

With quarantines and lockdowns still in effect, Everisers are now working from home. This herculean transition was so swift and successful that our champions and leaders around the world decided to celebrate it with a song. We hope this makes you smile.

The Everstone Group (Everstone) today announced that it has reached an agreement to sell Everise — an Everstone controlled entity founded in partnership with Sudhir Agarwal led Sunrise BPO (Sunrise) — to Brookfield Business Partners and its institutional partners (Brookfield). Sudhir Agarwal, Founder & CEO, Everise will continue in his role.

"We are people-first" is one of the core Everise values and the past two weeks has pushed this value to the limits. It's been amazing to see how everyone came together. Their commitment to our values, people and partners have been truly inspirational.