Exceptional Patient Experience
Begins with the First Call:
How to Elevate Early Touchpoints with AI

Improving CX from the First Touch:
Real Patient Care Starts Before the Appointment

Why It Matters

Early interactions such as calls, chats, and portal requests shape trust and satisfaction long before the clinical visit.

What’s Inside the Whitepaper

• See how AI, automation, and human expertise combine to:
• Strengthen early touchpoints
• Reduce member friction and churn
• Improve engagement across the care continuum

This whitepaper synthesizes insights from published studies, industry reports, and publicly available data, enhanced with expert analysis and practical recommendations.