--- title: How a National Healthcare Payer Ramped to 2.3K+ Champions In 6 Months description: Discover how a leading U.S. healthcare payer scaled 145%, ramping to over 2.3K champions in just 6 months with a staffing plan built to meet AEP demand. image: https://info.weareeverise.com/hubfs/Ramped%20Champions.jpg --- [![Everise Logo](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Welcome%20Packet/everise.svg)](https://weareeverise.com/) [HOME](https://weareeverise.com/) > [Insights](https://insights.weareeverise.com/) > How a National Healthcare Payer Ramped to 2.3K+ Champions In 6 Months [Case Study](https://weareeverise.com/case-studies/) # **How a National Healthcare Payer Ramped to 2.3K+ Champions In 6 Months** timer 2 min read ![Diverse team of professionals supporting a healthcare payer](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/Diversity.jpg) ![Download icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-download.svg) ![Print icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-print.svg) [![Facebook icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-fb.svg)](https://www.facebook.com/share.php?u=https%3A%2F%2Finfo.weareeverise.com%2Fhealthcare-payer-case-study-aep-ramp-2339-in-6-months%2F%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![X icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-x.svg)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Finfo.weareeverise.com%2Fhealthcare-payer-case-study-aep-ramp-2339-in-6-months%2F%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![LinkedIn icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-linkedin.svg)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.weareeverise.com%2Fhealthcare-payer-case-study-aep-ramp-2339-in-6-months%2F%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Email icon](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Podcast%20-%20Technology%20Deepen%20Human%20Connection/social-share-email.svg)](mailto:?subject=Check+out+https%3A%2F%2Finfo.weareeverise.com%2Fhealthcare-payer-case-study-aep-ramp-2339-in-6-months%2F%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Demail) [![Share on facebook](https://7528309.fs1.hubspotusercontent-na1.net/hub/7528309/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/facebook-color.png?width=24&name=facebook-color.png)](https://www.facebook.com/share.php?u=https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Dfacebook) [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/x-twitter-color.png?width=24&name=x-twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Finfo.weareeverise.com%2Fcase-studies%2Fhow-strategic-talent-development-doubled-medicare-sales%2F%3Futm_medium%3Dsocial%26utm_source%3Demail) ## **The Client** A leading healthcare payer in the U.S. dedicated to transforming community health by offering comprehensive managed healthcare services through government programs like Medicaid and Medicare, as well as commercial products. ## **The Challenge** The client needs to scale their staffing across the U.S., Philippines, and Guatemala to meet Annual Enrollment Period (AEP) demands without overspending or sacrificing service quality. Historically, the client relied heavily on full-time hires to manage peak season volume. This approach limited agility, making it difficult to ramp quickly when forecasts shifted. During high-pressure weeks, performance consistency across multiple geographies also became a challenge. ## **Our Solution** With operations spread across multiple geographies, Everise built flexibility into the client’s core staffing plan, proposing a 60/40 workforce model that blended full-time agents and seasonal staff. This gave the client a scalable way of increasing headcount quickly while still maintaining control over cost and performance standards. Implementation was phased over 6 months with staggered rollouts across three countries to reduce strain on any single region. During the process, Everise implemented a four-prong operational framework to maintain performance. ![Forecasting](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/chart-gantt-solid-full.svg) Resource Alignment Translated client forecasts into staffing plans across geographies, lines of business, and shift structures to reduce bottlenecks and balance workload distribution. ![Automation](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/robot-solid-full.svg) Automation Deployed RTA bots and real-time reporting tools such as EverBi to help manage a more fluid workforce with fewer manual interventions. ![Centralized Oversight](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/circle-dot-regular-full.svg) Centralized Oversight A centralized WFM team coordinated changes across geographies, ensuring consistency and compliance. ![Co-Planning Promote Leaders](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/medal-solid-full.svg) Co-Planning Held regular staffing checkpoints with the client to adjust volumes and shift allocation in real time. ## **The Results** Through a mix of full-time and seasonal employees, the client scaled fast, aligned with real-time demand, and reduced operational strain. Within six months, **staffing grew 145%** across **7 lines of business**, peaking at **2,339 champions in December at the height of AEP**. Operations ran seamlessly, with zero disruptions and a smooth ramp-down that avoided overextension. | Total Headcount | | | --- | --- | | **July** | 954 | | **August** | 919 | | **September** | 976 | | **October** | 1240 | | **November** | 1703 | | **December** | 2339 | | **January** | 2248 | ![4-Month Ramp](https://info.weareeverise.com/hubfs/Everise%20Images/Landing%20Pages/Case%20Study/CS%20-%204-Month%20Ramp/4-Month%20Ramp%20(1)-4.svg) Throughout **AEP**, the client maintained **over 95% schedule adherence**, outperforming industry benchmarks (typically 88 to 90%) because of the four-pronged approach to workforce management. Everise **met 100% of SLA targets**, achieving a 30-second average speed of answer (ASA) on 90% of calls, and was recognized as **the client’s top-performing partner for General LOB support**.