A leading national healthcare insurer and major Medicare Advantage provider serving millions of members across multiple product lines. During the Annual Enrollment Period (AEP), the organization experiences a significant surge in member inquiries related to plan selection, eligibility, and enrollment support.
Everise deployed EverAI Uniconnect, an AI-powered real-time translation platform designed to enable multilingual customer interaction across a centralized global workforce.
The technology allows trained English-speaking agents to support Spanish-language interactions through real-time AI translation.
The client saved $250,000 by implementing EverAI UniConnect to centralize its multilingual support model globally amid demands to scale Spanish-language support during AEP. This initiative demonstrated that AI-enabled real-time translation tool can scale multilingual support without the operational complexity and cost associated with the traditional language-based staffing models.